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Frequently Asked Questions

General​

What is DeviceView?​

DeviceView is a remote support and endpoint operations platform. It combines live remote view and control, remote shell, file transfer, session recording, unattended access, and device fleet management into one session, across Android, iOS, macOS, Windows, and Linux.

How is DeviceView different from screen sharing tools like TeamViewer or AnyDesk?​

Screen sharing is one feature out of many. DeviceView bundles remote shell, scripted remediation, file transfer, session recording, audit logging, fleet management, and enterprise identity into a single session. It's designed for IT teams and MSPs that need to actually fix problems, not just see them.

How does DeviceView relate to AndroidNexus?​

DeviceView is a companion product to AndroidNexus. AndroidNexus is an Android device management platform; DeviceView adds cross-platform remote support and endpoint operations. They can be used together or independently.

Technical​

How does the peer-to-peer connection work?​

Sessions establish a direct P2P connection between the technician's browser and the endpoint agent, encrypted end-to-end with AES-256. If direct connection isn't possible (restrictive NAT, corporate firewall), the session falls back to a TURN relay. Typical session latency is under 500ms on normal networks.

What encryption does DeviceView use?​

AES-256 for session data. TLS 1.3 for all control-plane traffic. Cryptographic tenant isolation — each tenant gets its own credential vault, so it's not possible to pivot between tenants through a shared key.

What platforms are supported?​

One agent per platform: Android, iOS, macOS, Windows, and Linux (x86_64 and arm64). See Installation for each platform's enrollment method.

Security and identity​

What identity providers are supported?​

SSO via SAML 2.0 or OIDC. Direct integrations with Okta, Azure AD, Google Workspace, OneLogin, and Ping Identity. Any compliant provider also works.

Is SCIM user provisioning supported?​

Yes. Automated user lifecycle — create, update, deactivate — through SCIM 2.0. No separate "Enterprise tier" required.

Does DeviceView support just-in-time (JIT) access?​

Yes. Time-bound, approval-gated access to sensitive endpoints. The approval path is configurable per policy.

Is session recording mandatory?​

Recording is optional and requires a user to start a recording while in a remote session.

Support​

How do I get help?​

  • Search the docs.
  • Check this FAQ.
  • Contact your AndroidNexus or DeviceView account team.
  • For urgent production issues, use reach out to support@deviceview.ai.